SHIPPING POLICY

Every GIVV-SHOP order is prepared with care and shipped with tracking. Below is what to expect from the moment you order to the moment it arrives.

PROCESSING AND DELIVERY TIMES
Business days are Monday to Friday, excluding public holidays. Delivery times are estimates, not guarantees.

Ready-to-ship pieces (most fine jewelry, knitwear, denim and footwear)
- Prepared and dispatched within 1–6 business days.
- Delivery to the United States typically takes 2–10 business days after dispatch.

Made-to-order apparel and accessories (printed and embroidered pieces, totes, scarves and select sweatshirts)
- These pieces are made especially for you once your order is placed. Production takes 2–15 business days.
- Delivery to the United States typically takes 3–20 business days after dispatch.

Made-to-order fine jewelry (where stated on the product page)
- Production takes up to 10 business days.
- Delivery to the United States typically takes 7–14 business days after dispatch.

Digital items (such as our digital magazines)
- Available to download immediately after purchase. Nothing is shipped.

If your order contains pieces from different categories, they may arrive in separate packages, each with its own tracking number.

SHIPPING COSTS
Shipping costs, if any, are calculated and shown at checkout before you pay.

TRACKING
Once your order is dispatched, we email you a tracking link. Tracking may take 24–72 hours to show its first update.

HIGH-VALUE JEWELRY
High-value fine jewelry may require a signature on delivery.

DUTIES AND TAXES
Any import duties or taxes that apply to your order are either shown at checkout or are the responsibility of the recipient.

ADDRESS CHANGES AND CANCELLATIONS
Please check your shipping address carefully at checkout. If you need to change the address or cancel your order, email us as soon as possible. Once an order has been dispatched, or a made-to-order piece has entered production, changes may no longer be possible.

DELAYS, LOST OR DAMAGED PARCELS
Carrier delays, customs checks and peak seasons can occasionally extend delivery times. If your tracking hasn't updated for 7 business days, or your parcel arrives damaged, email contact@givv-shop.com and we will follow up with the carrier for you.

QUESTIONS
contact@givv-shop.com
GIVV-SHOP, New World Tower, Unit 506, Tower 1, 5/F, 18 Queen's Road Central, Central, Hong Kong